Resolved -
All websites have now been restored to our other servers. If you are experiencing any issues with your site please log a support ticket via the support portal and we will address any issues.
Mar 26, 10:32 UTC
Update -
We now have 90% of sites restored and back up and running. We are continuing to work on restoring the remaining websites.
Mar 25, 06:39 UTC
Update -
We are still working on restoring accounts to alternative servers in the background at the moment.
Mar 24, 03:05 UTC
Update -
Having replaced the raid controller there is still a hardware issue with the system. At this point we are awaiting a Dell engineer to arrive at the data centre with replacement parts. The ETA for this is tomorrow, Tuesday 24th March.
In the mean time, we are working to restore affected accounts to one of our other servers. Please note - if your DNS is not with RS Host then we will reach out to you to manually update your DNS to point to the new servers IP address.
Mar 23, 21:28 UTC
Update -
Our team are continuing to work on the server outage and will post any further updates on here shortly.
Mar 23, 18:22 UTC
Identified -
We have identified the cause of the outage to be due to a faulty raid controller on the CP2 Server.
Our engineers are currently en route to the data centre to perform a replacement on the faulty hardware.
We will update this page as we have any new information.
Mar 23, 13:56 UTC
Investigating -
We are currently investigating an issue with websites not loading on the CP1 web server.
Mar 23, 09:20 UTC